When companies say, “We’ll support you all the way,” it’s a good idea to define exactly what that means. It’s critically important to know what the term support translates to in terms of assisting you at being successful.
First, what are the terms and how long is support available? Is it 90 days… a year… more? And after that period of time, is there a cost to receive additional support? Don’t be afraid to ask the question.